ita — Eng – The Center for Library Resources and Educational Media

According to the gathering on January 23, 2018, the cabinet voted for every unit of the government to give collaboration as well as participation in Integrity and Transparency Assessment upon the fiscal years of 2018 – 2037 by adhering to the guidelines towards assessment tools. In accordance with the determinations of the Office of the National Anti‑Corruption Commission, it is corresponding to the master plan under national strategy upon the issue of Anti-Corruption and Misconduct (2018 – 2037), in which the measurement is the percentage of the government units that pass the assessment (85 points or higher). The formulated tools used in the assessment are from three groups, as follows:

Internal Integrity and Transparency Assessment (IIT)
External Integrity and Transparency Assessment (EIT)
Open Data Integrity and Transparency Assessment (OIT) via ITAS

Therefore, in order to follow the policy, CLM has prepared information in accordance with item three on certain related topics for the office of the National Anti-Corruption Commission to inspect.

O8: (Q & A) or a platform through which outsiders are able to ask questions and CLM is available to provide answers

Information that has been processed

The Center for Library Resources and Educational Media (CLM) has provided channels for the user’s questions regarding the library on the website: The Center for Library Resources and Educational Media The users are open for questions via chat box: Ask librarian.

O9 (Social Network): Display connections to CLM on social media, which are accessibly linked to the above-mentioned site from the main web page.

Information that has been processed

The Center for Library Resources and Educational Media (CLM) has created connections on social media to Walailak University Library

O13 (Manuals or performance standards): Display performance manuals to the personnel to follow the same standards.

Information that has been processed

O14 (Manual or Service Standards): Display manuals or guidelines that users use as information in applying for services or contacting agencies.

Information that has been processed

O15 (Service statistical data): Display service statistics for at least the first six months of 2021.

Information that has been processed

O16 (Report of service’s satisfaction): Reporting information upon the fiscal year of 2021.

Information that has been processed

Summarizing satisfaction assessment of the services from the users

O17: E-Service or channels through which third parties can request services in accordance with the authority and mission of CLM through online platforms in order to facilitate the users and also accessible on the main web page of CLM.

Information that has been processed

O32: Channels for comments: Provide channels through which third parties can express their views on the operations under the authority and mission of CLM through online platforms which link to the main web page of CLM.

Information that has been processed

There is an “Executive Line” for giving suggestions or complaining problems from the users in which all the questions will be directly sent to the director from the main web page of CLM.